24/7 Customer Support
Discover more about what ‘customer support’ means in the web hosting community and about the various support varieties.
The support that you'll get from your web hosting provider is really important, regardless of whether you have pre-sales questions and you aren't a customer yet, or you've got a technical trouble with an active account. Timely and accurate information regarding a question or a problem will save you lots of time and efforts, not mentioning that this can often be an indicator that you are ordering from a genuine website hosting provider and not from some reseller. If you get a hosting account through a company that does not own its servers and it can't access them right away, it is almost certain that you'll wait for a few days to receive a response to any query, so your websites may stay offline for a long time. In comparison, a company that provides different means of communication and has a technical support crew that is available all the time can assist you right away and help you limit or completely avoid any downtime and potential losses.
24/7 Customer Support in Web Hosting
All of our web hosting come with 24/7/365 pre-sales, customer and tech support, so regardless of whether you're inquiring about our services well before you make an order or you're an existing customer and you have any kind of question or some difficulty, you will be able to contact us at any time, including weekends and holidays. We have a number of channels to get in touch with us - several telephone lines globally for your convenience and live chat support for pre-sales, billing and general questions; emails and support tickets for more complex matters or any troubles which require more time to research and deal with. In contrast to many other website hosting service providers, our trouble tickets come with a guaranteed maximum reply time of only one hour, so regardless of what the issue is, it will be resolved on time and you won't waste days in order to get something fixed.