If you’ve ordered a web hosting package and you’ve got certain enquiries related to a concrete feature/function, or in case you have stumbled upon some issue and you need help, you should be able to touch base with the respective client care team. All web hosting providers deploy a ticketing system irrespective of whether they offer other methods of contacting them along with it or not, because the most efficient way to handle an issue most often is to send a ticket. This kind of correspondence makes the responses exchanged by both sides simple to follow and allows the customer service technicians to escalate the issue if, for example, a system administrator has to intervene. In the general case, the ticketing system isn’t directly connected to the hosting space and is part of the billing account, which means that you need to have at least two separate accounts to get in touch with the customer support team and to actually manage the hosting space. Non-stop switching from one account to the other could sometimes be a drag, not to mention the fact that it requires quite a long period of time for most web hosting companies to answer the ticket requests themselves.
Integrated Ticketing System in Web Hosting
In stark contrast with what you may find with plenty of other web hosting companies, the support ticket system that we are using with our web hosting is an indivisible part of the Hepsia Control Panel, which is included with all hosting accounts. You won’t have to remember several sign-in names and passwords, as you will be able to manage your tickets and the hosting account itself in one single place. So, if you’ve got an inquiry or run into an obstacle, you can touch base with our customer service team members right away. Our system includes a smart search option. This means that even if you have posted multiple tickets through the years, you’ll be able to find the one that you need without efforts. Besides, you can check knowledge base hints on solving commonly met predicaments.