Live Chat Support
Discover more about the Live Chat service as well as what it entails.
A live chat is one of the several channels of communication provided by some web hosting suppliers as a part of their support services. Depending on the service provider, the chat is used for billing, pre-sales and/or tech assistance. This method of contact is quicker as compared to a support ticket and it will make it much more unlikely to misunderstand or misspell a word in comparison to a phone call with a representative. What's more, if the issue that you experience requires some time to be reviewed and dealt with, you are able to do something different at the same time instead of just waiting, as you'd have to do when you call. You can also take advantage of a live chat assistance service free of cost provided that you have web accessibility even when your hosting provider is located in a different country and they do not have a local telephone number that you can call.
Live Chat Support in Web Hosting
Along with the telephone and ticket support, we offer live chat support too. You are able to get in touch with us every single day, which includes holidays and weekends, and we can give you more info about the web hosting that we provide in case you are not a customer yet, or about general and billing questions in case you already have a user profile. Although for entirely technical matters you will need to open a trouble ticket to the tech support team, because such issues need additional time to be dealt with, you may still get in touch with us on the live chat for some tech details. For example, we are able to help you set up an email address in your e-mail client or troubleshoot various issues, saving you considerable amount of time. Even when our telephone lines are already off for the day, you will be able to talk to a live person.