Should you ever experience a problem with your website and be unable to take care of it yourself, ask the web hosting provider’s tech support staff to help you get the site back online. A quick solution would be the best scenario, but lots of hosting companies reply within 24 hours or even more, all the more so if you’re working with a hosting reseller. Even if your problem can be quickly resolved, your website may not function properly or may not be available at all for a longer period of time, so you may lose potential clients because it’s extremely unlikely that anyone will willingly return to a broken site. With that said, you should make certain not only that you can get in touch with your hosting provider, but also that they can reply and assist you in a timely fashion. If a software application update doesn’t go as planned or if you delete something by chance, for example, the site must be fixed swiftly in order to avoid prolonged unavailability.

One-Hour Response Guarantee in Web Hosting

If you’re using any of our web hosting and you’ve got an enquiry or come across some difficulty, you can get in touch with us 24/7 by opening a customer support ticket or by sending an e-mail and we’ll make certain that you have a response in no more than an hour. If the issue can be resolved, we will do it before we respond, whereas in case there is something that you need to do on your end, we’ll provide you with all the required info – what workable solutions to try, what settings to check, etc. Typically, you will get an answer within no more than thirty minutes, which suggests that waiting around for hours and hours on end or even for more than 1 day to receive assistance is something impossible. Our 1-hour response guarantee is valid for any enquiry that you may have – billing, technical or general.