Learn what hosting providers mean when they say "phone support".
If you've ever had a web hosting account in the past or you've dealt with any other type of online service, you're probably well aware from your own experience that for a lot of things it's better to talk to a live person on the phone than to exchange tickets or emails. In order to know more about a particular service before you order it or if something small needs to be made, for example, it is really far easier and quicker to get it done real-time. When you can talk with representatives over the phone, it's also very likely that you are using the services of an actual web hosting supplier, not just a reseller. The type of support that you can get on the phone may differ between different providers - from very general issues to professional technical support. Generally the majority of providers offer pre-sales assistance and first level phone support, while more complicated technical matters are resolved through electronic mail or tickets.
Phone Support in Web Hosting
All our web hosting plans feature phone support fourteen hours a day even on official holidays, therefore if you do not have an account yet, you're able to call and find out more about our services or if we meet the system requirements for your websites. For your benefit, we have local phone lines in the United States of America, the United Kingdom and Australia, so that you'll be able to call the telephone number which is nearer to you. If you are a current customer, we can assist you promptly with all of the general and billing issues as well as with a number of tech matters in order to save you time and efforts - we acknowledge the fact that in some cases it's more convenient to speak with a live person so as to get things done instantly. Certainly, some issues simply cannot be taken care of over the phone, so in such a case you will be able to take advantage of our ticketing system.