Tech Support Channels
A One–Hour Ticket Response Time Guarantee
We offer a 1–hour response time warranty for any trouble ticket or e–mail that you send to the client service team. We will rapidly reply to all the general enquiries and forward the matter to our sysadmins in case any further assistance is needed. If you order the Optional Admin Services package, we will complete any of the included server administration services at a time that has been agreed upon upfront.
A Top–Quality Technical Support Service
- We will be at your disposal 24–7 to respond to any enquiries that you may have pertaining to our Site Control Panel or any of the apps that we have installed on your behalf on the dedicated server. In case you also require help with server administration tasks, consider our Optional Admin Services package, which includes backup hard disk space, weekly OS updates, server monitoring and restarting services, as well as installation and troubleshooting procedures.
An Intuitive Help Section
Every dedicated server is fitted out with our free–of–charge Site Control Panel, which sports an extensive knowledge base plus a set of educational video tutorials. Whenever you need help with the Site Control Panel, just hit the Videos or Help buttons in the upper right corner.