Customer Support Channels
A 1–hour Response Guarantee
Our company offers a 1–hour resolution warranty with all our web hosting packages, meaning that each help request you post is going to be reacted to in less than sixty minutes maximum. Our support crew members are educated to promptly solve any situation and to provide you with quick information on any issue that you possibly have.
A Top–quality Support Service
Our help support service is offered by a team of knowledgeable experts that are prepared to react to your inquiry in a timely manner. You could communicate with the support team by opening a customer assistance ticket from your Site Control Panel or by posting us an email message. On working days, you may as well contact us on the telephone or make use of the live chat service.
An Intuitive Help Section
Our company has incorporated a broad knowledge base into the Control Panel so that you can have important step by step details at any time. Each section of the Control Panel features its own contextual support area having a list of how–to content articles. We have also made video tutorials to supply you with a better visual representation of the way in which to conduct any given process.